VAIO Care questions & answers

Monitors the performance and VAIO PCs and improves it when necessary
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Question by khamida
351 views
January 20, 2017

Just now, I uninstalled my VAIO Care on my PC because it can't work properly. So, how can I get it back again? Thank you.

Stephen Prastman
Answer by Stephen Prastman

It doesn't matter if you uninstalled the application or not, because it's always available for downloading from the Sony Support page. They offer all the original applications plus their updates, drivers and their updates, manuals, etc.


Access the following link, then expand the Vaio Care category. In that category, simply scroll down and locate the original package. Download and install it and then apply the available updates. Since the updates are provided in a combo package, it's not necessary to apply all the updates, only the latest one is recommended.

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Question by Dorothy Johnson
280 views
May 11, 2016

My laptop has started telling me I have the wrong battery in it, but I haven't changed it. What do I do?

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Answer by Alex Urbach

I've encountered the same issue with my VAIO laptop as well, but for me it turned out the battery was dead and the battery checker application keep displaying notifications that battery was in critical condition. The first thing to do is to reinstall the application. If you receive the same notifications and you know the battery is good,m go to Programs and Features in Control Panel and remove that add-on and that's it. Sometimes various things related to your components are reported incorrectly, that's why the issues and notifications.


Make sure to ask for a second opinion on a local SONY store.

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Question by Guest
236 views
July 23, 2014

My user & password for laptop is not working properly. How can we create a new password or cancel old user password?

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Answer by Sean Hill

Windows creates an Administrator user for when you have problems. This means that you can change the password to your account by booting into Safe Mode. To do this, restart the laptop and then continuously press F8 until the Service menu appears. Select Safe Mode and proceed. You will be presented with the logon screen. Select the other Administrator user then go to Start > Control panel > User Accounts and Family Safety > User accounts , select the username you want to change and change its name or password. Reboot the computer and log-in with your new password.

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Question by Stephan
562 views
November 12, 2011

I recently unintentionally unistalled Vaio Care on my VPCEB1M1E. I have two questions now:

  1. Can I get it back somewhere?
  2. Do I have to expect any substantial negative consequences now that I don't have Vaio Care anymore?
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Answer by Leonard Moore

First, this software is designed to help you improve your PC's performance. It will monitor your computer's performance, provide regular reports, automatically update your Sony's software, backup and restore data. You shouldn't expect any substantial negative consequences after its reinstallation. To regain it you can visit the following official web-site to get the latest version of the software.

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Question by Guest
330 views
June 10, 2011

There's a message that appears to me that says The program has stopped working. What should I do?

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Answer by Aiden McLeod

There are several things that you can do to solve this problem. You can try to uninstall and then install the application again. Also, it is advised that you download and install it from the following official web page.


Also, you can restore your system to a point where the VAIO Care software is still working. If none of these suggestions works, you can try to perform a Drive Recovery for your C: drive. By doing this, you will wipe all your data from the hard drive bringing it to the factory condition.

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